Shipping & Returns
Shipping Policy
At PatoGear, orders are typically processed and delivered within 2–4 business days. Once your order ships, you’ll receive a confirmation email with tracking information. Shipping costs are calculated at checkout based on your location and selected shipping method.
We currently ship to addresses across the United States. Please ensure your shipping information is correct before completing your purchase. PatoGear is not responsible for delays caused by carriers, incorrect addresses, weather, or circumstances beyond our control.
Return & Exchange Policy
At PatoGear, we want you to be satisfied with your purchase. You may request a return or exchange within 30 days of delivery, provided the item is unused, in its original condition, and includes all original packaging and accessories. To start a return, contact us through our online AI chat with your order details and reason for the request.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Once we receive and inspect the item, approved refunds will be issued to the original payment method. Refund processing times depend on your payment provider. Some items may be ineligible for return for hygiene, safety, or clearance reasons.